We will deliver the goods in accordance with the delivery option selected by you during the order process. You will receive an email to inform you when your order has been dispatched.
We are unable to process orders to a P.O Box address.
Serenity by Flora only delivers orders to UK addresses (excluding the Channel Islands).
Easy Returns & Exchanges
We hope that you are delighted with your order, but if for some reason you are not, we have set out below a summary of your rights in the event that you wish to return a product.
Please email us at firstname.lastname@example.org providing your order number and stating the reasons for the return.
If you have chosen a refund, we will process the calculated refund within five (5) days of receiving your returned goods provided that you have returned the goods to us in their original condition at our address within 28 working days from delivery. You will receive email notification of your refund from our Customer Service Team.
If you have requested an exchange or replacement, this will be processed within 7 working days of receiving your returned goods and will be delivered via standard delivery.
Goods must be returned to us at our address within 28 working days of delivery to you or you notifying us of cancellation. Please ensure that the returned parcel is properly sealed. Please note that refund will not be provided for returned goods that show signs of unreasonable use.
However you return your parcel, please retain your proof of postage in order to provide proof to us that you have returned the goods in the unlikely event that we do not receive the returned parcel. We cannot accept liability for returned goods lost in transit. Unless the goods are faulty, you will be required to arrange and pay for the cost of returning them to us.
In addition to the rights described above (and in accordance with your rights under the Consumer Rights Act 2015), if the goods you receive are damaged or faulty, or not what you originally ordered we will be happy to exchange the items or offer you a refund.
Please notify us as soon as possible by emailing us at email@example.com
Address for returns:
6 Heather Gardens, Farnborough, Hampshire, GU14 0RU, United Kingdom