Frequently Asked Questions
For time sensitive requests such as order cancellations or address changes, please email us at:
How do I check on an order I have placed?
You can check the status of your order online. Alternatively you may email us at firstname.lastname@example.org. Please provide your order number when making enquiries.
Where can I buy Serenity by Flora candles?
Our candles are available to buy online only at www.serenitybyflora.com
Do you accept international orders?
We're sorry Serenity by Flora only delivers online orders to UK addresses (excluding the Channel Islands). We are unable to process orders to a P.O Box address.
Is it safe to use my credit card?
At Serenity by Flora we understand how important security is to you. When you order online with us, we use Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely.
Does anyone else see the information that I provide to Serenity by Flora?
What is your return/exchange policy?
We hope you are delighted with your order. However if for any reason you're not satisfied, you may return any item in its original condition for a full refund within 28 days of delivery. For more information please visit our Shipping & Returns section.
Can you mail out samples on request?
Serenity by Flora are unable to mail out samples on request.
Please be advised that sample sizes of our products are not available for sale or general distribution. Samples are only available through online offers with purchases where applicable.
For bloggers looking to promote our products, please email us at email@example.com